Payment Options

1. Customers in Pakistan can order online using a credit or debit card and cash on delivery.
2. Customers in most countries can order the majority of our products online (except for products which have geographical rights restrictions) and pay by a credit or debit card.

Credit cards

Currently we accept VISA, MasterCard or debit cards.

Cash on Delivery

We provide free cash on delivery across Pakistan for a minimum order amount of Rs 500.

Please provide your telephone number to verify the correct address and our courier will deliver your order against cash payment.
• No discount offered.
• Delivery time for customers within Pakistan can take up to 5-7 days upon confirmation of order (subject to the availability of books).

Cheque/Bank Draft

All payments made through Cheque/Bank Draft should be in the name of ‘OXFORD UNIVERSITY PRESS’ in Pakistani Rupees.

Write your e-mail address and Order Number clearly on the back of your Cheque/Bank Draft to help us process your order more effectively.

Send your Cheque/Bank Draft at the following address:

Electronic Funds Transfer (EFT)

Customers in Pakistan can also avail this option by depositing the amount in any of the following accounts:

After making the deposit/online transfer, please email the deposit slip/transfer receipt along with your Order Number at customerservice.pk@oup.com.

Customers in most countries can also avail Electronic Funds Transfer (EFT) by sending their orders through email to customerservice.pk@oup.com. A quotation will be emailed to the customer, giving availability of the book(s), freight/postage charges and net amount payable, to which the customer must reply as a confirmation of the order. The bank details will be then shared by the customer services representative on email.

• Net amount is calculated in rupees subject to the exchange rate at the time of placing the order.
• Freight/postage is charged as per actual.
• Books having territorial restrictions for sales will not be processed.
• Price(s) are subject to change without prior notice.
• Delivery is subject to availability of stock.

Bulk Orders

If you would like to place a bulk order (Associations, Corporate, Government and Pharmaceutical) please contact our Customer Service Department customerservice.pk@oup.com.

Backorders and Pre-Orders

Orders for products that are unavailable at the time of ordering are placed in a ‘Back Order’ bucket where they sit until available, or you choose to cancel.

To inquire about the status of an order you have already placed, please contact Customer Service Department at this address customerservice.pk@oup.com.

Customer Service Contact Information

Our Customer Service Representatives can help process an order and answer your questions regarding orders already placed and the status of shipments. Please contact our Customer Service Department if you have any questions or problems.

Our hours of operation are Monday - Friday 9:00 am - 5:00 pm (Pakistan Standard Time) to take telephone and email orders and queries.

Telephone: 0800-68775(0800 OUPPK); 92-333-0134138

Email: WhatsApp: +923307804978

Email: customerservice.pk@oup.com

Shipping

Domestic Shipping

• OUP provides free delivery of books to customers within Pakistan.

International Shipping

• OUP charges actual rates for delivery and postage for international orders.

Please note that we cannot guarantee the stock availability for any order and delivery of some items may take longer than quoted.

Our delivery services may require a signature on receipt of the parcel. Our carriers may attempt delivery at any time between 10 a.m. to 5 p.m. We, therefore, advise that you provide a shipping address where you or a representative can sign for delivery.

Credit Card/Cash Purchase through Oxford Bookshops

Customers are invited to visit our bookshops and purchase against credit card or cash payment. For any other queries, including the prices of imported books not available on the website, please write to our Customer Service Department at customerservice.pk@oup.com